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  1. #1
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    Default GearBest shipping

    Hello All,

    I ordered through gearbest on 7th Aug but haven't received the parcel yet, it is a ijoy tornado nano rta only.. was shipped through NL Post surface mail, tracking the product shows "INDIA, the transfer of customs-- 18-Aug-2016 07:30 PM". This is the last message, anyone had similar experience? Will i receive it, don't mind waiting..

    Thanks

  2. #2
    Super Moderator AndyK's Avatar
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    Default Re: GearBest shipping

    Hello bro,

    Would it be possible for you to share the tracking ID?

    Regards.

  3. #3
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    Default Re: GearBest shipping

    Sure Andy:
    NL14705052335069
    Can be tracked here:
    http://www.sky56.cn/english/track/index

  4. #4
    Super Moderator AndyK's Avatar
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    Default Re: GearBest shipping

    You are correct, looks like the package is stuck at customs for some reason. I'd suggest you to reach out to customs and know if they need anything to release the package.

  5. #5
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    Default Re: GearBest shipping

    Thanks Andy, which customs office should i contact, any pointers? Will it be worth the effort to contact the local Post Office?

  6. #6
    Super Moderator AndyK's Avatar
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    Default Re: GearBest shipping

    It is a bit strange to me, I haven't seen that sort of tracking code ever. Is it a regular registered post? Or is it EMS or something else? Normally, a registered post tracking ID is like this one .. RS596441646NL

    Plus, your tracking ID doesn't show the port of entry to India. Don't know what to guide ..

  7. #7
    Super Moderator AndyK's Avatar
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    Default Re: GearBest shipping

    It does not look like Netherland Post (NL Post). Seems like a different shipping service.

    Would suggest you to send them an email with the tracking ID here: http://www.sky56.cn/english/index/contact

    Contact them and ask them what's going on with the package. Also, ask them whether IndiaPost will be handling this package or if they have any tie-up with an Indian courier service.

    In my experience, most of these shippers have a tie-up with local courier services like DHL/Fedex/Blue Dart/etc.

  8. #8
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    Default Re: GearBest shipping

    Thanks Andy for all the help. I will contact them and will post updates.

  9. #9
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    Default Re: GearBest shipping

    It's Netherlands Surface Mail, i had similar experience with one order from gearbest. Never got my order till date. Gearbest will only take a look at it after 60 days from date of shipping. Stayed away from gearbest after this bad experience.
    Tracking number was NL14673873525328


    Sent from my iPhone using Tapatalk

  10. #10
    Super Moderator AndyK's Avatar
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    Default Re: GearBest shipping

    Hmm that sucks! Why do they use surface mail to ship packages, is out of my understanding. Surface mail does take a hell lot of time. For batteries, once I waited nearly 6 months

  11. #11
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    Default Re: GearBest shipping

    sent two email to the shipping company, haven't had any response yet.. Also opened a ticket with Gear Best let see what happens, will post here in case of any update.
    @unobomba: Did they refund your order?
    @Andy: I am sticking to fasttech for their shipping options, recently had to pay 2.5K customs on Rx2/3 i bought from fasttech shipped through HK Airmail, happened to me for the first time but well, 1 out of every 8-10 packages i guess i will have to expect that, and now have to deal with this shite..

  12. #12
    Super Moderator AndyK's Avatar
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    Default Re: GearBest shipping

    Please do one thing. We have the Gearbest associate here on the forum. Create a post in the Gearbest.com sub-forum requesting the associate to look at the issue. Please make sure to mention your order number and the tracking ID.

  13. #13
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    Default Re: GearBest shipping

    [quote author=Rohit link=topic=2993.msg22626#msg22626 date=1473270677]
    @unobomba: Did they refund your order?
    [/quote]
    They didn't but PayPal did as I had opened item not received from vendor case with PayPal.


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